James Warren - Privacy Policy

Last updated: 6 June 2026

1. Who we are

Omnience Limited, doing business as James Warren, is the data controller for personal data collected through this website and our products and services.

Contact details

Email: [email protected]

2. The personal data we collect

We may collect:

Identity and contact data, name, email address, phone number.
Transaction data, purchases, payment status, invoices, refund history.
Account and usage data, log-in details, access and progress within purchased content.
Communications, messages you send us, support requests, feedback.
Technical data, IP address, device and browser data, and information about how you use the website (cookies and similar technologies are covered in section 8).

3. Where the data comes from

Directly from you when you enter details into forms, checkouts, sign-up pages, or contact us.
Automatically when you use our website.
From service providers involved in payments, email delivery, and platform hosting.

4. How we use your data and our lawful bases

We use your data for the following purposes:

A. To provide what you asked for

Examples: supplying digital products, providing access to a portal, delivering coaching or support, handling refunds.

Lawful basis: contract, or steps requested by you before entering a contract.

B. To run and protect the business

Examples: customer support, record-keeping, preventing fraud, maintaining website security.

Lawful basis: legitimate interests.

C. To meet legal obligations

Examples: accounting and tax records, responding to lawful requests.

Lawful basis: legal obligation.

D. Marketing communications

We send marketing emails where you have opted in, or where the law allows the soft opt-in for existing customers and you were given a clear opt-out at collection and in every message.

Lawful basis: consent, or legitimate interests where soft opt-in applies under PECR.

You can unsubscribe at any time using the link in our emails.

5. The platform we use and how data flows

We use a third-party business platform to run parts of this website and our customer experience, including forms, contact management, and product delivery.

In this arrangement:

We remain the data controller — we decide what data is collected and why.
The platform acts as a data processor — it handles data on our behalf and under our instructions.

The platform maintains security measures including encryption of data in transit and at rest, access controls, and regular backups. It operates under a Data Processing Agreement with us and manages its own sub-processors in line with UK GDPR requirements.

Payment card processing is handled by PCI-compliant processors. Neither we nor the platform store your card details.

6. Who we share data with

We share personal data only with service providers needed to operate the website and deliver services, such as:

Website and platform providers (including our CRM and business platform).
Payment processors.
Email and communications providers.
Analytics and consent tools (where enabled by your cookie choices).
Professional advisers where necessary.
Authorities where required by law.

7. International transfers

Some of our service providers are based outside the UK and may process data internationally as part of their own operations. We do not independently manage those transfer arrangements. We rely on those providers to maintain appropriate safeguards under their own data protection compliance. If you would like to know which providers we use, contact us at [email protected].

8. Cookies and similar technologies

We use cookies and similar technologies to make the site work and, if enabled, to understand usage and improve performance.

Non-essential cookies and similar technologies require your consent.

9. How long we keep your data

We keep personal data only as long as necessary for the purpose it was collected for.

Examples:

Purchases and accounting records are kept for as long as required by UK tax and accounting rules.
Support and communications are kept for as long as needed to resolve issues and maintain reasonable business records.
Marketing data is kept until you unsubscribe, or until we remove inactive contacts under our list management process.
Contact and feedback data is kept for as long as there is a legitimate reason to hold it, and removed when it is no longer necessary.

10. Your rights

You have rights under UK GDPR, including access, correction, deletion, restriction, objection, and data portability in certain circumstances.

To exercise your rights, email us at [email protected] with the subject line “Data Rights Request”. We will respond within one calendar month.

11. Complaints

If you have concerns, contact us first and we will do our best to resolve them.

How to submit a formal data protection complaint

Email: [email protected] — Subject line: Data Protection Complaint

We will acknowledge your complaint within 30 days of receipt and explain how we intend to handle it. We aim to resolve all complaints before escalation to the ICO, but you have the right to contact the ICO at any time.

You can also complain to the Information Commissioner’s Office (ICO), the UK supervisory authority: