Last updated: 24 April 2026

1. Who we are

These terms are issued by Omnience Limited, doing business as James Warren, a company registered in England and Wales under company number 17079105.

Contact details:

• Use the contact form, or

• Email: [email protected]

References to "we", "us", or "our" in these terms mean Omnience Limited.

2. Acceptance of these terms

By using this website or purchasing any product or service from us, you agree to these terms in full. If you do not agree, please do not use the site or make a purchase.

These terms apply to all visitors, customers, and anyone who accesses content we provide.

3. Products and services

We offer digital products and services for educational purposes, including:

• Digital courses and programmes

• Coaching and guidance sessions

• Templates, tools, and supporting materials

• Email and communications content

All content is designed for general informational and educational purposes. It does not constitute financial, investment, tax, or legal advice. See our Disclaimer for full details.

4. Purchasing and payment

Prices are displayed in pounds sterling (£). We are not VAT registered and no VAT is charged.

Payment is processed through a third-party payment processor. We do not store your payment card details.

A contract between you and us is formed when we send you a confirmation of your purchase. We reserve the right to decline or cancel an order before confirmation, in which case a full refund will be issued.

5. Delivery and access

Digital products and course access are delivered electronically. Once your purchase is confirmed, access is provided through our customer portal.

We aim to make content available promptly after purchase. If access is delayed, contact us.

6. Your right to cancel

Under the Consumer Contracts Regulations 2013, you have a right to cancel a distance contract within 14 days of purchase without giving a reason.

Waiver for immediate digital access

If you request and receive immediate access to digital content, and you have confirmed at the point of purchase that you understand this means you lose your 14-day cancellation right, that right is waived once access has been granted.

If no such confirmation was given at the point of purchase, your 14-day cancellation right remains intact. To cancel, contact us within 14 days of purchase.

7. Refunds

Where you have a valid right to cancel (see section 6) and it has not been waived, we will refund you within 14 days of receiving your cancellation notice.

For digital content already accessed, your rights under the Consumer Rights Act 2015 may still apply if the content is not of satisfactory quality, not fit for purpose, or not as described. Contact us to raise a concern and we will work to resolve it.

We do not offer discretionary refunds on digital products once access has been granted and the cancellation right has been waived, except where required by law.

8. Intellectual property

All content on this website and within our products — including text, video, audio, templates, tools, and frameworks - is owned by or licensed to Omnience Limited.

When you purchase a product, we grant you a personal, non-transferable licence to access and use the content for your own private purposes.

You may not:

• Share, copy, or redistribute content to others

• Resell or commercialise our materials

• Reproduce content publicly without our written permission

9. Acceptable use

When using this website or our products, you must not:

• Breach any applicable law or regulation

• Share your account access or login credentials with others

• Use our content for commercial purposes without our written consent

• Attempt to disrupt or gain unauthorised access to our systems

We may suspend or terminate access without notice if we reasonably believe these terms are being breached.

10. No financial advice

We are not registered or authorised by the Financial Conduct Authority (FCA) or any other financial services regulator. Nothing on this website or within our products constitutes regulated financial advice.

All content is educational in nature. You are responsible for your own financial decisions. Before acting on any information, consider seeking independent advice from a suitably qualified professional.

Our full position is set out in our Disclaimer.

11. Our liability

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Any other matter that cannot be excluded under English law

Subject to the above, our total liability to you arising from or in connection with these terms - whether in contract, tort, or otherwise - is limited to the amount you paid us for the product or service giving rise to the claim.

We are not liable for:

• Loss of income, profit, or revenue

• Loss of data

• Any indirect or consequential loss

12. Third-party links and platforms

Our website and products may reference or link to third-party websites, tools, or platforms. We are not responsible for the content, accuracy, or practices of any third party.

We use third-party platforms, including our customer portal provider and payment processors, to operate our services. Their own terms and privacy policies apply to your use of those services.

13. Governing law

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these terms

We may update these terms from time to time. The 'Last updated' date at the top of this page reflects the current version. Continued use of the website or our products after an update means you accept the revised terms.